Lean Leader Associates
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Thursday, March 4, 2010
Difference of making decisions versus coming to conclusions
Difference of making decisions versus coming to conclusions – real leaders have to make decisions, not just conclusions. Decisions involve a higher degree of calculated risk…anyone can wait long enough and gather enough details to come to a reasonable conclusion. Leaders blend limited subject data, agency core values, voice of internal and external customers, and an overall sense of doing the right thing to form their decisions…even then, they are flexible enough to reshape their decisions when new information comes in…Remember, LEAN has a bias for action. People need to know you are decisive. Make your decision, give purpose and meaning to the troops for how you made the decision, and move on. If they give you additional input...listen to them, and be willing to change the decision...this is the essence of continuous improvement...quick, decisive, incremental improvements.