Leaders and Managers

Leaders have a vision, along with the charisma (art of influence and persuasion), and trust (down to someone's core belief system) of people to buy into that vision. The manager then takes the processes involved in making that vision a reality and ensures that they are performed in an efficient, and effective manner, while constantly doing his best to keep the workforce engaged.

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About the Author: William "Billy" Wilkerson is a Police Sergeant with the Jacksonville Sheriff's Office and 21 Year veteran with the Florida Air National Guard. He is currently assigned to Sheriff's Office Continuous Improvement Division and also supervises the Staff Inspections Unit. The Jacksonville Sheriff's Office has been using Lean Six Sigma to streamline many of its processes for the past several years to much success. Billy has also been assisting with the Florida Air National Guard's rollout of their CPI Program (Continuous Process Improvement). Billy can be found on LinkedIn @ http://www.linkedin.com/in/billywilkerson or by email at 7388wtw@gmail.com .